Return Period: Customers can return products within 30 days of receiving the order.
Restocking Fee: None.
Return Label: Customer’s responsibility
Return Acceptance: We accept returns for both defective and non-defective products.
How can customers return your products: By Mail
Return Shipping Charges:
Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item sent by us.
Return Eligibility:
To be eligible for a return, your item must remain in its original, unused, and unworn condition, with all tags attached and in its original packaging. Additionally, you must provide proof of purchase, such as a receipt.
Return Process:
To begin the return process, please reach out to us at [email protected]. We will assist you with the necessary steps. Kindly note that returns must be sent to the address provided upon request. Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items:
Please inspect your order upon arrival. If you find any defects or damages, or if you receive the wrong item, contact us immediately. We will promptly address the issue and make it right.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons, including perishable goods, custom or personalized items, and hazardous materials. Feel free to reach out if you have any concerns about the eligibility of your item for return.
Replacement Policy:
If you receive a defective or incorrect item, please contact us immediately. We will arrange a replacement at no additional cost.
Cancellation Policy:
If you wish to cancel your order before it is processed, please contact customer support immediately at [email protected]
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Refunds cannot be issued for products that are returned refused at the destination, soiled, damaged, or missing parts.
CONTACT INFORMATION
Business Name: Barbara Ray LLC
Business Hours: Monday to Friday, 9:00 AM – 4:00 PM
Customer Chat Support: 24/7
Phone: +1 (510) 264-9010
Business Email: [email protected]
Business Address: 474 Hintz Ave Tracy, California 95376, United States