📦 Frequently Asked Questions (FAQ)
1. What is your shipping time within the USA?
Standard shipping takes 5 to 7 business days, and handling time is 1–3 business days, so the total delivery time ranges from 6 to 10 business days.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the USA.
3. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use it to monitor your order until it reaches your doorstep.
4. Can I cancel my order after placing it?
Yes. If your order hasn’t been processed yet, you can cancel it by emailing us at [email protected]. If already processed, we’ll assist you with a return.
5. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging. Email us to begin the return process.
6. Who pays for return shipping?
Return shipping is the customer’s responsibility, unless the return is due to a defective or incorrect item sent by us.
7. Are there any items that can’t be returned?
Yes. For hygiene and safety reasons, items like perishables, personalized goods, and hazardous materials are non-returnable.
8. Do you offer exchanges?
Yes. If you receive a defective or incorrect item, contact us immediately, and we’ll arrange a replacement at no cost to you.
9. When will I receive my refund?
Once your return is approved and inspected, refunds are issued to your original payment method within 10 business days. If it takes longer than 15 days, please contact us.
10. What should I do if my item arrives damaged or incorrect?
Inspect your order upon arrival and contact us immediately at [email protected] so we can resolve the issue quickly.
👩💼 About Barbara Ray LLC
Barbara Ray LLC is a proudly independent brand under Barbara Ray LLC, founded by Hector Mesillas. We offer high-quality fashion and lifestyle products that combine comfort, style, and affordability.
⭐ Why Choose Us:
Trusted supplier partnerships
Curated, quality products
Fast, secure delivery
24/7 customer chat support
📲 Stay Connected:
📩 Need Help?
Email: [email protected]
Phone: +1 (510) 264-9010
Business Hours: Monday–Friday, 9:00 AM – 4:00 PM (PDT)
Chat Support: 24/7 Available
Address: 474 Hintz Ave Tracy, California 95376, United States